Temu App ❤️ Your Complete Temu.com Guide in【2024】

Online shopping has changed how we buy things. It’s quick, easy, and lets us find great deals from home. TEMU is a new app that’s making waves in the online shopping world. It offers lots of products at low prices, making it popular with shoppers looking for good deals. In this guide, we’ll look at what TEMU is, how to use it, and why it might be worth trying out.

What is TEMU?

TEMU is an online store that started in 2022. It’s owned by PDD Holdings, a company based in Dublin, Ireland. The app quickly became popular in the USA because it has many products and is easy to use. You can find all sorts of things on TEMU, from gadgets to clothes to stuff for your home.

What makes TEMU special is how it works with sellers. It connects customers directly with many different sellers and brands. This means you can find unique items that you might not see in regular stores. And because TEMU works directly with sellers, the prices are often much lower than what you’d find elsewhere.

What Can You Buy on TEMU?

TEMU has a wide range of products. Here are some of the main categories you can explore:

• Electronics: Phones, laptops, headphones, and more
• Home and Garden: Furniture, kitchen tools, and gardening supplies
• Clothing and Accessories: Clothes for men, women, and kids, plus bags and jewelry
• Beauty and Health: Makeup, skincare products, and personal care items
• Toys and Hobbies: Games, puzzles, and hobby supplies
• Sports and Outdoors: Exercise equipment and outdoor gear

One thing to note is that TEMU often has more generic brands than big-name ones. But this is part of why their prices are so low. You can still find some well-known brands, but they’re not as common.

How to Get Started with TEMU

Using TEMU is pretty simple. Here’s how you can get started:

1. Download the App

First, you need to get the TEMU app on your phone. It’s free and works on both Android and iPhone.

For Android:

1. Open the Google Play Store
2. Search for “TEMU”
3. Tap “Install”
4. Once it’s done, tap “Open”

For iPhone:

1. Open the App Store
2. Search for “TEMU”
3. Tap “Get”
4. After it downloads, tap “Open”

2. Sign Up

Once you have the app, you need to make an account. It’s quick and easy:

1. Open the TEMU app
2. Tap “Sign Up”
3. You can use your email or connect with Google
4. Follow the steps to finish setting up your account

TEMU keeps things simple – you don’t need to fill out long forms or give your address until you’re ready to buy something. This makes it easy for anyone to join and start looking around.

3. Start Shopping

Now you’re ready to shop! Here’s how to find what you want:

• Browse: The home page shows daily deals in different categories. Tap on a category to see more.
• Search: Use the search bar to look for specific items.
• Filter: You can filter results by price, rating, shipping location, and more to find exactly what you want.

TEMU’s search feature works well, giving relevant results and suggestions as you type. This makes it easy to find what you’re looking for quickly.

TEMU’s Prices: Are They Really That Good?

TEMU’s ultra-low prices are a key factor driving its rapid growth and popularity among shoppers. The company employs several strategies to keep costs down and pass savings on to customers:

• Direct sourcing from manufacturers eliminates retail markups
• Bulk purchasing power allows for volume discounts
• No physical stores means lower overhead costs
• Data-driven inventory management reduces waste
• Frequent sales and promotions to drive high sales volume

This approach allows TEMU to offer products at a fraction of the cost you’d find at traditional retailers. It’s not uncommon to see items discounted 50-90% compared to retail prices.

Some examples of TEMU’s competitive pricing:

Item	TEMU Price	Typical Price Elsewhere
Smart Watch	$45	$80-100
Wireless Earbuds	$25	$50-70
Kitchen Blender	$30	$60-80
Winter Jacket	$40	$80-120
Women’s casual dress	$8.99	$29.99
Men’s running shoes	$19.99	$59.99
Makeup brush set	$5.99	$24.99

As you can see, TEMU’s prices are often 50-70% lower than what you might find on other sites or in stores. However, it’s important to remember that these are often not brand-name products. The quality can vary, so it’s a good idea to read reviews before buying.

How To Buy On Temu App ?

When you’re ready to buy something on TEMU, here’s what you can expect:

Placing an Order

Buying on TEMU is straightforward:

1. Add items to your cart
2. Go to checkout
3. Enter your shipping address
4. Choose your payment method
5. Review your order and confirm

TEMU often offers free shipping on your first order, which is a nice bonus. They also sometimes have promo codes for new customers, like $10 off or 15% off your first purchase.

Payment Options

TEMU gives you several ways to pay:

• Credit or debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Klarna
• Afterpay

Having many payment options makes it convenient for different shoppers. Just remember that taxes aren’t shown in the prices at first but are added at checkout.

Shipping and Delivery

This is where TEMU is a bit different from some other online stores:

• Standard shipping usually takes 10-20 days
• You can pay extra for faster shipping (5-7 days) through UPS, FedEx, or DHL
• Tracking information isn’t very detailed

The long shipping times are because many products come directly from overseas suppliers. This is part of how TEMU keeps prices low. If you need something quickly, TEMU might not be the best choice. But for non-urgent purchases, the wait can be worth the savings.

Returns and Refunds

If you’re not happy with your purchase, TEMU’s return policy is pretty fair:

• You have 15 days after delivery to start a return
• You can start the return process in the app
• TEMU provides a prepaid shipping label
• Refunds are usually processed within 3 business days after TEMU receives the return

Be aware that there might be a restocking fee (around 10%) for returns that aren’t due to defects. This is to cover the cost of shipping and handling.

Is TEMU Safe and Legit?

It’s natural to wonder if a new shopping app with such low prices is safe to use. Here’s what you should know about TEMU’s legitimacy:

• TEMU is a real, registered company that pays taxes
• The app is available on official app stores (Google Play and Apple App Store)
• They use secure payment methods and encrypt your information
• The company has both positive and negative reviews from customers

While TEMU is a legitimate business, it’s still a relatively new platform. Like any online shopping, it’s smart to be cautious. Read reviews, start with small purchases, and be aware of the longer shipping times.

Pros and Cons of Shopping on TEMU

Like any e-commerce platform, TEMU has its strengths and weaknesses. Here’s an objective look at the pros and cons to consider:

Pros of TEMU

• Extremely low prices on a wide range of products
• Huge selection across many product categories
• User-friendly app and website
• Frequent sales and promotions
• Free shipping on orders over certain thresholds
• Easy returns and refunds

Cons of TEMU

• Longer shipping times for many items (often 2-3 weeks)
• Quality can be hit or miss, especially on very cheap items
• Limited information on product origins and manufacturing
• Customer service can be slow to respond at times
• Some users report issues with damaged or missing items

Overall, TEMU can offer great value if you’re willing to wait a bit longer for shipping and don’t mind occasionally getting a dud product. For more time-sensitive or mission-critical purchases, a traditional retailer may be a safer bet.

TEMU vs. Other Shopping Apps

TEMU isn’t the only app offering low-priced products from global sellers. Here’s how it compares to some similar apps:

TEMU vs. Wish

Wish is one of the best-known apps for bargain shopping. Both TEMU and Wish offer low prices on a wide range of products. However:

• TEMU often has slightly better quality control
• Wish has been around longer and has a larger user base
• Both have similar shipping times and customer service challenges

TEMU vs. AliExpress

AliExpress is another popular platform for buying directly from overseas sellers:

• AliExpress often has an even wider selection of products
• TEMU’s app is generally more user-friendly
• Both offer competitive prices, but TEMU sometimes edges out on deals

TEMU vs. Amazon

While not exactly the same type of platform, many shoppers compare TEMU to Amazon:

• Amazon offers much faster shipping, especially with Prime
• Amazon has more brand-name products and a wider overall selection
• TEMU often has lower prices, especially on non-branded items
• Amazon has more reliable customer service

TEMU vs. Walmart

TEMU and Walmart both aim to offer low prices, but TEMU is often cheaper. Walmart has the advantage of physical stores for easy returns and same-day pickup. Walmart also carries more recognizable brands and has stricter quality control.

TEMU vs. Shein

TEMU and Shein are quite similar, both offering trendy fashion at ultra-low prices. TEMU has a wider product range beyond just clothing. Shein tends to be more focused on fast fashion and may have slightly better quality control.

Each platform has its strengths. TEMU shines when it comes to finding unique, low-priced items and you’re not in a hurry to receive them.

Tips for Shopping on TEMU

To make the most of your TEMU experience, keep these tips in mind:

1. Read reviews carefully: Other customers’ experiences can give you a good idea of product quality and accuracy.
2. Check sizing charts: Especially for clothing, sizes may be different from what you’re used to.
3. Be patient with shipping: Remember that low prices often mean longer wait times.
4. Start small: Try a few inexpensive items first to get a feel for the app and product quality.
5. Look for promo codes: TEMU often offers discounts for new users or during sales events.
6. Be realistic about quality: Very low prices usually mean the quality won’t match high-end brands.
7. Use the wishlist feature: Save items you like and watch for price drops.

TEMU’s Global Expansion

Since launching in the United States in 2022, TEMU has rapidly expanded to serve customers in multiple countries around the world. Here’s an overview of TEMU’s current global footprint:

North America

• United States (launched September 2022)
• Canada (launched February 2023)

Europe

• United Kingdom (launched April 2023)
• Germany (launched April 2023)
• France (launched April 2023)
• Italy (launched April 2023)
• Netherlands (launched April 2023)
• Spain (launched April 2023)

Asia-Pacific

• Australia (launched March 2023)
• New Zealand (launched March 2023)
• Japan (launched 2023)

Latin America

• Mexico (launched June 2023)

TEMU continues to eye further expansion into new markets as it aims to become a truly global e-commerce player. The company has invested heavily in localization efforts, including translating its app and website into multiple languages and currencies to serve international customers.

TEMU’s Customer Service

TEMU offers customer support through email and chat in the app, but there’s no phone number for immediate help. Users often experience slow response times and occasional language barriers with customer service representatives.

Contact Information

Office Address	Suite 355, 31 St. James Avenue, Boston, Massachusetts 02116, USA

Note: Returns are not accepted at the office address. If you need to return an item, follow the instructions provided in the app or on the website.

Social Media Presence

Connect with TEMU on various social media platforms for updates and support:

• Instagram: @temu
• Facebook: @shoptemu
• Twitter (X): @shoptemu
• TikTok: @temu
• YouTube: @shoptemu
• Pinterest: @shoptemu

People Also Ask (Every Query Answered)

How can I seek assistance before making a purchase?

If you have any questions or need help with items before making a purchase, you can reach out to us via the Temu app or on Temu.com. For inquiries about our policies or other general topics, please visit our Support Center where we address frequently asked questions. Happy shopping!

What is the process for finding items on Temu?

To locate items on Temu, utilize the search feature located at the top of the Temu app or Temu.com. Enter descriptive terms into the search bar to refine your results. For instance, searching “party dress” or “white denim shorts” can be more effective than using just “dress.” You can adjust the order of search results using the ‘Sort by’ option to fit your preference. If you want to keep track of specific searches on a desktop, use the orange ‘Save’ button to receive notifications for new items that match your search criteria.

What steps should I follow to buy something on Temu?

When shopping on Temu, feel free to contact us with any questions about an item. You can shop with confidence knowing that Temu offers a return and refund policy and the Temu Purchase Protection Program. Most items are eligible for return within 90 days, except for:

• Clothing items that have been worn, washed, damaged, or have had tags removed.
• Items marked as non-returnable.
• Some free gifts.

Under the Purchase Protection Program, we provide full refunds for items that do not arrive, arrive damaged, or are not as described. After completing your purchase, you will receive an email confirmation. You can also check your order details under ‘Your orders’ on the Temu app or Temu.com.

I received an order confirmation email for an order I did not place. What should I do?

If you received an order confirmation for something you didn’t order, check with friends or family who might have used your account details. Additionally, consider these possibilities:

• An email address was misspelled during account registration.
• An account was created using your email address.
• An order was placed from a computer where you were logged into Temu.

If you suspect fraud, change your account password immediately to secure your account and prevent unauthorized orders.

How can I follow my favorite providers or merchandise partners on Temu?

To follow your favorite providers, visit their individual pages on Temu and click the ‘Follow’ button. You can find these providers by clicking their names from the product details or your order details page. To view the providers you follow, visit ‘Followed providers’ on your account page on Temu app or Temu.com.

What are some tips for safe purchasing on Temu?

For secure shopping on Temu, consider the following practices:

• Credit Card Safety: Never share your full credit card information via email or phone. Regularly check your statements and manage who has access to your card.
• Internet/Computer Safety: Regularly update passwords with complex combinations and sign out of accounts if sharing your device.
• On Temu: Familiarize yourself with our return and refund policy, and Purchase Protection Program. Ensure transactions are conducted on Temu’s platform for support and security. Report suspicious emails to customer service.

Does Temu support drop shipping?

No, Temu does not support drop shipping. We connect customers with merchandise partners and brands exclusively through our website and app. To ensure access to after-sale services and current promotions, we recommend purchasing directly through Temu.

Can I use tax exemption certificates on Temu?

Yes, Temu accepts certain tax-exempt certificates for government bodies, nonprofit organizations, and other qualified entities. However, resale certificates and personal or mission diplomatic tax exemptions are not valid for online purchases. To apply for a tax exemption, email your documentation to tax.exempt@temu.com. Ensure the email address matches the one associated with your Temu account and include the necessary documents and information.

How do I remove an item from my cart?

To remove an item from your cart:

1. Click the shopping cart icon on Temu app or Temu.com.
2. Find the item you wish to remove and click the trash bin icon or the ‘-‘ button to adjust the quantity. On mobile, you can also swipe left and tap ‘Remove.’

Why was my credit card declined during checkout?

Your credit card might be declined due to:

• Incorrect card details. Verify your card number, expiration date, billing address, and security code.
• Issues with your card issuer. Contact your bank for assistance.

If you have confirmed your details and suspect a technical issue, try using a different browser or payment method. Temu accepts major credit cards, PayPal, Apple Pay, Google Pay, Cash App Pay, and buy now, pay later options such as Klarna, Afterpay, and Affirm.

How can I check out as a guest on Temu?

If you wish to check out as a guest:

1. Add items to your cart and click the cart icon on Temu.com.
2. Select ‘Continue as a guest’ during checkout.
3. Fill in your payment and shipping details as instructed to complete your order.

You will receive an email confirmation once your order is successfully placed.

Why can’t I locate my order in my account?

If you cannot find your order, try the following methods:

• Search using your Order ID.
• Provide your phone number.
• Use your email address.
• Enter payment information.

Where can I find my order ID?

Your order ID starts with ‘PO.’ You can find it by:

• Checking the subject line of your email confirmation.
• Looking at text message tracking if enabled.
• Logging into your account on Temu.com or the Temu mobile app, and locating ‘Your orders’ under the relevant sections.

How can I modify or change items in my order?

If your order has not been packed, you can add or cancel items. Follow these steps to modify your order:

• Temu App: Sign in, go to ‘Your orders,’ select the order, and click ‘Cancel/Other help’ or ‘Add more items to order.’
• Temu.com: Sign in, navigate to ‘Your orders,’ select the relevant order, and click ‘Cancel/Other help’ or ‘Add more items to order.’

If your order has already been packed, you will need to wait for delivery and then request a return or refund for any unwanted items.

What should I do to cancel my order?

If your order has not been packed, you can cancel it:

• Temu App: Sign in, go to ‘Your orders,’ select the order, click ‘Cancel/Other help,’ and choose ‘I want to cancel item(s).’ Select items and click ‘Submit.’
• Temu.com: Sign in, navigate to ‘Your orders,’ select the order, click ‘Cancel/Other help,’ and choose ‘I want to cancel item(s).’ Select items and click ‘Cancel checked items.’

If the order has been packed, you will need to wait for delivery to request a return and refund for the items.

How can I get help with an existing order?

To get help with an order you’ve already placed, use the Temu app or Temu.com:

• View and manage orders.
• Confirm your shipping address.
• Track order status.
• Add or cancel items.
• Report issues or request returns, refunds, or exchanges.

For specific requests, visit our Support Center for common questions, or contact Customer Service with your order number starting with ‘PO’ for additional assistance.

How do I request help with a purchased item?

For assistance with a purchased item:

1. Sign in to Temu app or Temu.com and go to ‘Your orders.’
2. Select the relevant order and item needing help.
3. Use ‘Live Chat’ for immediate assistance or click the item to request a return or repurchase.

How can I leave a review for an item ?

To leave a review:

1. Sign in to Temu app or Temu.com and go to ‘Your orders.’
2. Select the order and item you wish to review.
3. Click ‘Leave a review’ and provide your feedback, including ratings and photos or videos if desired.
4. Click ‘Submit’ to post your review.

You can choose to anonymize your review by selecting the ‘Hide your name’ option. Your feedback helps us and our merchants improve our services.

Does Temu offer free shipping options?

Temu provides free standard shipping for most orders. Additionally, orders exceeding $129 qualify for free express shipping. For further details on shipping, please visit our shipping information page.

Why is there a delay in processing my order?

Typically, we process orders within 1-3 days. However, delays can occur if certain items in your order require extended processing times. To check the estimated delivery times for each item, visit their respective product pages. If you wish to receive other items sooner, you may cancel the items with longer processing times for a refund. We offer a $5 credit for standard shipping or a $13 credit for express shipping if your order is delayed.

What is the compensation for late deliveries?

If your order is not delivered by Temu’s latest estimated date, we will provide a credit to your Temu account within 48 hours. The credit will be in the currency of your order and at the exchange rate when the order was placed.

Why did my order arrive in multiple packages?

Orders may be split into multiple packages to expedite delivery of certain items or if the total weight exceeds courier limits. You can view estimated delivery times and tracking numbers for each package on the tracking page of your order by selecting “Track” next to your order in “Your orders” on Temu.com or the Temu app.

How can I update my shipping address?

If your order hasn’t been packed yet, you can update your shipping address by following these steps:

1. Go to “Your orders” on Temu.com or the Temu app.
2. Select your order to view its details.
3. Click “Edit” next to your address to make changes.
4. You will receive a confirmation prompt if the update is successful.

If your order is already packed, you may not be able to update the address. Contact the carrier directly for potential address updates with the provided tracking number.

Why does USPS indicate they haven’t received my package?

Tracking updates from USPS or other US shipping companies typically appear after your package clears US customs. For current tracking information, check the ‘My orders’ page on Temu.com or the Temu app and click ‘Track’ next to your order.

How can I track my order?

To track your order’s status, visit “Your orders” on Temu.com or the Temu app and click “Track” next to your order. You will see the carrier, tracking number, estimated delivery time, and the latest shipping status. If no tracking number is available, the warehouse might still be processing your order. Tracking numbers are provided once your order is shipped.

What if there are no tracking updates for my order?

Tracking updates may be delayed if your package is shipped from overseas. Updates typically occur once the package reaches the United States and is scanned by the local shipping partner. You can check the status by visiting the “Your orders” page on Temu.com or the Temu app. If your order is late, we offer a $5 credit for standard shipping or a $13 credit for express shipping.

How long will it take for my item to be delivered?

We aim to ship all orders as quickly as possible. On the item’s page, you can find the estimated delivery date and the percentage of orders delivered within that timeframe. After placing your order, you can view the estimated delivery time in “Your orders” on Temu.com or the Temu app. Delivery times include processing and transit periods. For specific shipping times for your country, check our Shipping Info page.

What should I do if my tracking information shows that my package was delivered, but I haven’t received it?

If you haven’t received your package, please:

1. Verify your shipping address on “Your orders” in Temu.com or the Temu app.
2. Check your mailbox, drop-off location, and surrounding areas where the courier might have left the package.
3. Ask household members, neighbors, or others if they accepted the package on your behalf.
4. Review any missed delivery notifications from the carrier.

If you still cannot find your package, contact the carrier using the provided tracking number. Here are some carrier contact numbers:

• UPS: 1-800-742-5877
• DHL: 1-954-888-7000
• UDS: 1-630-930-5201
• USPS: 1-800-222-1811
• FedEx: 1-800-463-3339
• OnTrac: 1-804-414-2590
• SpeedX: 1-800-658-4192
• Uniuni: 1-800-282-2468
• Lasership: 1-804-414-2590
• LSO: 1-800-800-8984
• Direct Xpress: 1-800-275-8777
• CDL: 212-243-5600
• PiggyShip: 1-800-690-2256
• HAILIFY: 332-895-7108
• DHL eCommerce: 1-800-805-9306
• Eparcel: 1-736-706-7086
• Sonic: 813-286-8900

What steps should I take if I am missing items from my order?

If items are missing from your order, consider the following:

1. If the order was split into multiple packages due to weight, check if the remaining items are being shipped separately.
2. If items went missing during packing or transit, request a refund by:
   1. Going to “Customer support” in the Temu app or Temu.com and selecting “Contact us”.
   2. Choosing “missing item” and selecting the affected order.
   3. Identifying the missing items and their quantities.
   4. Uploading details and selecting your refund method.
   5. Submitting the request for a refund.

Refunds typically take 5-14 business days to reflect in your payment method. Temu credits are added to your account within 3 minutes.

What should I do if I receive an incorrect item?

If you receive an item you did not order, request a refund through Temu.com or the Temu app by:

1. Going to “Your Orders”.
2. Clicking “Return/Refund” for the affected order.
3. Confirming receipt of the package and noting any incorrect items.
4. Reviewing the return information and proceeding to the next step.
5. Choosing your return and refund methods.
6. Submitting the refund request.

Refunds are processed within 5-14 business days, or within 3 minutes if you choose a Temu credit refund.

How can I return or exchange an item on Temu?

At this time, we are unable to process exchanges. Instead, you can place a new order and return the original item. Most products can be returned and refunded within 90 days from the purchase date. Exceptions include:

• Clothing that has been worn, washed, damaged, or has missing tags, packaging, or hygiene stickers, or is part of an incomplete set.
• Items marked as non-returnable.
• Some free gifts.

How do I check the status of my return or exchange?

You can monitor the progress of your return by accessing your Temu account through either the Temu app or website. Navigate to ‘Your Orders’ > ‘Returns’ to view the status of your return, including when your package is received and your refund is processed.

Is it possible to change the size or color of an item?

Currently, we do not support exchanges for size or color. To get a different size or color, you should place a new order and return the original item. Most items are returnable and eligible for refunds within 90 days of purchase. Note exceptions such as:

• Clothing that has been worn, washed, damaged, or has missing tags, packaging, or hygiene stickers, or is part of an incomplete set.
• Items specifically noted as non-returnable.
• Some free gifts.

What should I do if my item is damaged or not as described?

Your purchases are protected under the Temu Purchase Protection Program. If an item arrives damaged, does not match the description, or does not arrive at all, you may be eligible for a refund. Please follow these steps to request a refund:

1. Log into your account.
2. Select ‘Your Orders’ and choose ‘Return/Refund’.
3. Confirm receipt of the package and select the item(s) for return, providing a reason. Upload photos or comments if necessary.
4. Confirm your return information and proceed to the next step.
5. If no return is needed, choose your refund method—Temu credit balance or original payment method—and submit.
6. If a return is required, select your return method and submit.
7. Print and attach the return label to your package. The first return for every order is free. Drop off your package at the nearest USPS or UPS location.
8. Track your refund status or reorder items from your order details page.

For more details, visit our Temu Purchase Protection page.

What if I received an incorrect item?

If you receive the wrong item or are missing an item, request a refund through your Temu account as follows:

1. Go to ‘Your Orders’.
2. Select ‘Return/Refund’ for the relevant order.
3. Confirm receipt and choose ‘Wrong item was sent’ as the reason for return. Upload any necessary photos or comments.
4. Confirm your return details and proceed to the next step.
5. Choose your refund method and submit if no return is required.
6. If a return is needed, select your return method and submit.
7. Print and affix the return label to your package. The first return for every order is free. Send the package to the nearest USPS or UPS location.

After requesting a return, ensure the package is sent back within 14 days. Track your refund or reorder items from your order details page.

Can I modify my return options?

If you have not yet shipped your package, you can cancel your current return request and submit a new one with different return options.

What is the timeframe for returning an item?

Most items are eligible for returns and refunds within 90 days of the purchase date. Exceptions include:

• Clothing that has been worn, washed, damaged, or has missing tags, packaging, or hygiene stickers, or is part of an incomplete set.
• Items marked as non-returnable.
• Customized items.
• Some free gifts.

After requesting a return, you must send back the package within 14 days. Returns are not accepted after the 90-day period expires. 

How should I ship my items back?

To return eligible items, follow these steps:

1. Log into your account.
2. Find the relevant order under ‘Your Orders’ and click ‘Return/Refund’.
3. Confirm receipt of the package, select items for return, and provide a reason. Upload any necessary photos or comments.
4. Confirm the return details and proceed.
5. If no return is needed, select your refund method and submit.
6. If a return is required, select your return method and submit.
7. Print and attach the return label to your package. The first return for every order is free. Drop off the package at the nearest USPS or UPS location.

If you need to return additional items, follow the return details page instructions and use the same return label. Return all items together to avoid extra shipping fees.

Ensure your package is returned within 14 days of requesting the return. Track your refund or reorder items from your order details page.

Where can I find my return label?

Once you submit a return request, you can print your return label from the ‘Returns’ tab under ‘Your Orders’ in the Temu app or website. Attach this label to your package and mail it at a USPS or UPS location within 14 days of your return request. The first return for every order is free!

How can I track the progress of my refund?

To track your refund, use one of the following methods:

1. Access ‘Your Orders’ on the Temu app or website, locate the relevant order, and view its details. Check the ‘Details’ section for the refund status.
2. Check the ‘Messages’ section of your Temu account for refund notifications.
3. If you have set up text or email notifications, use the provided links to track your refund status.

Refunds to your original payment method may take 5-14 business days (up to 30 days) to appear, depending on your financial institution. Refunds to Temu credit are processed within 3 minutes.

When can I expect my refund to be processed?

We begin processing refunds promptly upon receiving and inspecting returned items. Once issued, refunds to your original payment method may take 5-14 business days (up to 30 days) to appear. Refunds to Temu credit are applied to your account within 3 minutes.

Will I be notified when my refund is processed?

Temu will inform you once your refund is successfully processed. However, we do not have visibility on when the refund reaches your original payment method. Refunds to Temu credit are applied within 3 minutes, while refunds to other methods may take 5-14 business days (up to 30 days).

What if the refunded amount is incorrect?

Refund amounts may differ from the original price due to factors such as sales tax, shipping costs, used coupons, and credits. If it is not the first return for your order, a $7.99 shipping fee may be deducted from your refund.

What is a price adjustment and how can I get one?

Temu offers a Price Adjustment Policy, which allows you to receive the difference if the price of an item (same size, color, etc.) drops within 30 days of your purchase. Items that are promotional, clearance, or no longer available may not be eligible. Adjustments do not affect the shipment of your order and exclude fees like shipping. Temu reserves the right to interpret and modify this policy at its discretion.

How can I use an ARN to track my refund?

To use an Acquirer Reference Number (ARN) for tracking, follow these steps:

1. Go to ‘Your Orders’ and click on ‘Refund Details’ for the relevant order.
2. Locate the ARN in the ‘Refund Amount and Method’ section.

Provide the ARN to your card issuer to help trace the refund. You can copy the ARN and paste it into your online communication with them.

Why does it seem like I’m being “charged” again after requesting a refund?

Occasionally, a pending “charge” may appear on your bank statement due to a refund authorization check. This is not an additional charge but a temporary hold. Contact your card issuer if you need further information. Providing the ARN from your refund details can help them trace the issue.

Why is my refund amount to Klarna different from my expectation?

Refunds processed through Klarna can vary based on your payment schedule and refund type:

• Full Refund: Any remaining payments are canceled and the already paid amount, including fees, is refunded to your original payment method.
• Partial Refund: If the partial refund exceeds the remaining balance, it will be refunded to the original method. If it’s less, the amount is deducted from the balance and applied across remaining payments. Check the Klarna app for updates.

For more information, please contact Klarna Customer Service.

Why does the refund amount to Afterpay differ from what I expected?

Refunds to Afterpay can differ based on the payment status and whether the refund is full or partial:

• Full Refund: Remaining payments are canceled, and the amount paid, including service fees, is refunded to the original payment method.
• Partial Refund: If payments are still due, remaining payments are adjusted. If the refund is processed in installments, it is returned to the card used for each payment, starting from the last payment and moving backward.

How can I check if an item is in stock?

You can easily check the availability of an item by visiting its product details page. There, you’ll find information on available sizes and colors. If stock is running low, you’ll also see a notification indicating the remaining quantity.

Can I receive notifications for out-of-stock items?

If an item is currently out of stock, you can opt to receive notifications through the Temu mobile app. Simply navigate to the product details page, select the out-of-stock size if applicable, and click the “Notify me” button located at the bottom right corner. You’ll receive a notification if the item becomes available within 30 days.

Where are Temu clothing products manufactured?

Temu collaborates with a diverse network of suppliers and manufacturers globally to produce our clothing.

The sizing doesn’t fit me. What should I do?

If you’re not satisfied with the fit of your clothing item, you can return it for a full refund. Different styles may have varying fits; for instance, oversized sweatshirts and t-shirts tend to run larger than standard sizes. Please ensure returned items are unworn, unwashed, and with tags and packaging intact.

For assistance with sizing or measurements, feel free to reach out to us. We’re committed to inclusivity and continually strive to improve our product offerings.

Where can I find plus size products?

If you’re using the Temu app, navigate to the “Categories” tab and select “Women’s Curve + Plus” from the menu on the left.

On Temu.com, hover over “Categories” in the top navigation menu, then choose “Women’s Curve + Plus” from the dropdown options.

The item I want doesn’t have my size. What now?

We apologize if the specific size you’re looking for is currently unavailable. At Temu, we prioritize diversity and are continually expanding our product range to offer more options.

If you have any questions about sizing or specific measurements, please don’t hesitate to contact us for assistance.

How can I adjust my notification preferences?

If you wish to modify your notification settings, such as turning off email, push, or SMS notifications, follow these steps:

• Open the Temu app, navigate to ‘You’, then ‘Settings’, and select ‘Notifications’. Tap ‘Edit’ to configure your preferences.
• Alternatively, visit Temu.com, click your username in the top right corner, and select ‘Notifications’ from the left sidebar. Then click ‘Edit’ to set your preferences.
• You can also use the link below to manage your notification preferences:

How do I update my password?

To change your password, please do the following:

1. Log in to the Temu app or Temu.com and access your account page.
2. Navigate to ‘Settings’ and select ‘Account Security’.
3. Locate ‘Password’ and click ‘Edit’. Enter your current password and then set a new password (at least 6 characters).
4. Click ‘Submit’ to finalize the change.

If you used a Google, Facebook, Apple, or Twitter account to log in, update your password through those services instead.

What steps should I follow to update my address?

To change your address, follow these instructions:

1. Log into the Temu app or Temu.com and go to your account page.
2. Select ‘Addresses’.
3. Click ‘Edit’ next to the address you want to update, modify your details, and then click ‘Save’.

You can also set a new default address, remove old addresses, or add new ones from this screen.

How do I modify my email address?

To change your email address, complete these steps:

1. Log in to the Temu app or Temu.com and go to your account settings.
2. Navigate to ‘Settings’ and choose ‘Account Security’.
3. Click ‘Edit’ next to the email section. You may need to enter your password or verify your current email to proceed.
4. Enter your new email address and click ‘Continue’ to update it.

How can I change my phone number?

To update your mobile number, follow these steps:

1. Log in to the Temu app or Temu.com and access your account page.
2. Go to ‘Settings’ and select ‘Account Security’.
3. Click ‘Edit’ next to your current mobile number. You may need to verify your identity to make changes.
4. Enter your new phone number and click ‘Continue’ to save the update.

What is the procedure to update my username?

To update your username, follow these steps:

• On the Temu app, tap your user avatar at the bottom of the screen, select your username, and then enter your new username. Click ‘Save’ to apply changes.
• On Temu.com, click your username in the top right corner, go to ‘Your Profile’, delete the old name, enter the new one, and click ‘Save’.

How do I manage my payment methods?

To add or update payment methods, follow these steps:

• On Temu.com:
  1. Click your user avatar in the top right corner and select ‘Your Payment Methods’.
  2. Click ‘+ Add a new card’ to add a payment method, or ‘Edit’ or ‘Remove’ to modify existing ones.
• On the Temu app:
  1. During checkout, click ‘Edit’ next to your card information to update it, or click ‘Add a new card’ to add a new payment method.
  2. Alternatively, go to ‘Settings’, select ‘Your Payment Methods’, and then click ‘Edit’ or ‘Add a Credit or Debit Card’.

How do I change my notification settings?

To adjust your notification settings:

1. Log in to the Temu app or Temu.com.
2. Click on your user avatar and go to ‘Settings’.
3. Select ‘Notifications’ to review and adjust settings for order updates, chat messages, promotions, and recommendations.
4. Click ‘Edit’ to modify your email, push, or SMS notifications.

Can I permanently delete my Temu account?

To permanently delete your Temu account:

• On the Temu app:
  1. Log in and click your user avatar at the bottom of the screen.
  2. Select ‘Settings’, then ‘Account Security’.
  3. Scroll to the bottom and click ‘Delete your Temu account’.
• On Temu.com:
  1. Log in and click your user avatar in the top right corner.
  2. Select ‘Account Security’.
  3. Click ‘Delete your Temu account’ at the bottom of the page.

After requesting account deletion, you will be logged out and your account will be deleted within 7 business days. To cancel the deletion, log in before the deadline.

What steps can I take to enhance my account security?

To enhance the security of your account, follow these best practices for creating a strong password:

• Use at least eight characters and aim for a longer password if possible.
• Incorporate a mix of lowercase and uppercase letters, numbers, and symbols.

Avoid using:

• Your username or previously used passwords.
• Simple keyboard patterns like ‘qwerty’ or ‘asdfg’.
• Common words or easily guessed information such as names or birthdays.

How can I create a Temu account?

To register for a Temu account:

1. Download and open the Temu app or visit Temu.com.
2. On the app, click ‘Sign in/Register’ at the top of the page. On the website, click ‘Sign in/Register’ in the top right corner.
3. Review Temu’s Terms of Use and Privacy Policy.
4. Register using your email address or phone number, or use an existing account via ‘Continue with Google’, ‘Facebook’, ‘Twitter’, or ‘Apple’.

How do I sign in or out of Temu?

To sign in:

• On the Temu app, click on the user avatar at the bottom of the screen, then ‘Sign In/Register’. On Temu.com, click ‘Sign In/Register’ in the top right corner.
• Enter your email address and password or use your Google, Facebook, Apple, or Twitter account details.
• Click ‘Sign in’ to access your account.

To sign out:

• On the Temu app, go to ‘Settings’ and click ‘Sign out’ at the bottom of the screen.
• On Temu.com, hover over your username in the top right corner and select ‘Sign out’ from the dropdown menu.

What should I do if I can’t sign into my account?

If you are unable to sign in:

• Ensure you are using the correct login email, phone number, or authentication method.
• If you used Facebook, Google, Twitter, or Apple for login, make sure you use the same method.
• If you still can’t access your account, click ‘Forgot Your Password?’ to reset it.

How do I reset my password?

To reset your password:

1. Log in to the Temu app or Temu.com and go to your account page.
2. Navigate to ‘Settings’ and select ‘Account Security’.
3. Click ‘Edit’ next to ‘Password’, then enter your current password and create a new password (at least 6 characters).
4. Click ‘Submit’ to update your password.

If you cannot sign in, confirm you are using the correct email or phone number. Use the ‘Forgot your password?’ option at the login screen to reset it.

How can I link a guest order to my Temu account?

To link a guest order to your Temu account:

1. Search your email for a confirmation message from temu@order.temu.com. Check spam or other folders if needed.
2. Click the ‘Save your order’ button in the email to start creating your Temu account.
3. Follow the on-screen instructions to complete the account setup.

What is 3D Secure (3DS)?

3D Secure (3DS) is an enhanced authentication method designed to provide extra protection during credit card transactions. This security measure, implemented by your card issuer and bank, aims to prevent online fraud by verifying the cardholder’s identity through an additional authentication step.

What should I do if 3D Secure authentication appears during my payment?

If you encounter 3D Secure (3DS) authentication while making a payment, there’s no need to worry. Just follow the provided instructions and enter the requested details, typically a one-time code sent via SMS or email. After this brief step, you can proceed with your payment.

What does an unknown charge mean?

An unknown charge is a temporary authorization by your bank. When you place an order, Temu contacts your issuing bank to confirm the payment method’s validity. Your bank then holds the funds until the transaction is finalized or the authorization expires. This hold shows up on your statement but isn’t a final charge.

If you cancel your order, the authorization hold will be removed according to your bank’s policies. For specifics on how long authorizations are held, please contact your bank.

What should I do if I see a charge on my credit card that I don’t recognize?

If you notice a charge on your credit card that you don’t recognize, first check with anyone who might have had access to your device or card, such as family or friends. If you suspect your Temu account might be compromised, log in and update your password under the Account Security section.

For further assistance, provide as much information as possible without including full bank account details. This will help us address the issue effectively.

How can I identify a Cash App scam account?

Temu will never request payments through Cash App. If you receive requests from Cash App accounts with Temu in their name or claiming to be Temu, these are scam accounts. To report and block these accounts, follow these steps:

1. Open Cash App.
2. Select the user profile. You can search for a profile by name, $Cashtag, phone number, or email.
3. Scroll to the bottom of the profile and click “Report” or “Block” and follow the instructions.

You can also contact Cash App support through their app or call 1 (800) 969-1940 for additional help.

Why do I see pending charges after a payment failure or order cancellation?

If you notice a pending charge after a payment fails or an order is canceled, it’s because of an authorization hold on your account, which is in the process of being reversed. You will not be charged for failed or canceled orders.

Authorization holds are typically removed within 3-6 business days. For immediate removal, contact your bank as we cannot remove the hold ourselves.

What is an authorization hold?

An authorization hold occurs when your issuing bank places a temporary hold on your account while verifying that you have sufficient funds for a transaction. This hold ensures the availability of funds but does not constitute a charge.

Why might I see duplicate pending charges for a single purchase?

If you spot duplicate pending charges on your statement, don’t worry; you’re not being double-charged. This usually indicates an authorization hold that is still being processed.

Typically, the extra pending charges will be removed within 3-6 business days. If necessary, contact your bank as we are unable to remove these charges ourselves. For quick assistance, use the contact number on your credit card or visit your card issuer’s website.

What payment methods are accepted?

We support various payment methods to ensure your transactions are secure. Accepted methods include:

• Major credit/debit cards: Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro
• Temu Credit
• Apple Pay
• Google Pay
• PayPal
• Cash App Pay
• Buy now, pay later services: Klarna, Afterpay, Affirm

How do I add a credit/debit card to my account?

To add a new credit or debit card, go to checkout or Your Payment Methods and select “Add a New Card.” Follow the prompts to complete the process.

How do I add a Visa gift card?

Temu accepts Visa gift cards. At checkout or in Your Payment Methods, click “Add a New Card” and follow the instructions to add your Visa gift card.

Why was I charged twice for an order?

Occasionally, an order might be accidentally submitted twice, leading to what appears to be a duplicate charge. However, Temu only processes one charge per order. The initial transaction might be a pending bank authorization, which will not be fully charged. If you see pending charges, only one should be confirmed on your statement while the other will be dismissed.

Wait for the charges to process or contact your bank for more information. If both charges are confirmed, reach out to our customer service.

Why was my payment declined?

Your payment might be declined for several reasons:

• Incorrect card information: Verify your card number, expiration date, billing address, and security code.
• Card issuer bank declined the payment: Contact your bank for further assistance.

If your details are correct and you suspect a technical issue, try using a different browser or payment method. We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Paypal
• Apple Pay
• Google Pay
• Cash App Pay
• Buy now, pay later services (Klarna, Afterpay, Affirm)

Why am I charged sales tax?

Sales tax is charged based on your state’s regulations. Some items are taxable while others are not. We are required to collect sales tax on taxable items as mandated by your state.

Why is sales tax applied to some items and not others?

Sales tax varies by state and item category. We apply sales tax according to state requirements for each applicable item in your order.

What is a Retail Delivery Fee?

Retail Delivery Fees are charged based on state regulations for shipments delivered to that state. Temu collects and remits this fee on orders delivered to states with such legislation.

If all items in an order are exempt from sales tax, the delivery fee is also exempt. However, if any item is subject to sales tax, the fee applies to the entire order. Some states have a minimum sales price threshold for the fee to apply.

What should I do if I can’t complete a payment on PayPal?

PayPal’s security measures may occasionally prevent payment completion. For assistance, contact PayPal’s customer service directly or use an alternative payment method to finalize your purchase.

How do I remove my PayPal account from Temu?

To remove your PayPal account, go to checkout or Your Payment Methods and select “Remove” next to your PayPal account.

What are chargebacks?

A chargeback occurs when a cardholder disputes a charge with their financial institution, such as a bank, credit card company, or PayPal. Common reasons include:

1. Fraud: Unauthorized transactions reported by the cardholder.
2. Non-Delivery: When an item is purchased but not received.
3. Not as Described: When an item received differs from what was expected or listed.
4. Return: When a buyer is unsatisfied with a purchased item and seeks a refund.

If you have filed a chargeback, contact your card provider or PayPal for updates, as Temu cannot issue refunds or provide a timeframe for receiving funds.

How do I edit my credit/debit card details?

To edit your credit or debit card information, go to checkout or Your Payment Methods and select “Edit” next to the card you wish to update.

How do I delete my credit/debit card?

To delete a credit or debit card, navigate to Your Payment Methods and select “Edit” next to the card you want to remove, then follow the prompts to delete it.

How can I add my PayPal account?

To add your PayPal account, initiate a checkout and select “PayPal” under Payment Methods. Check the option to “Remember my PayPal account details” and complete the order submission. Once successful, your PayPal account will be added.

What is an authorization hold?

An authorization hold is a temporary hold placed on your account when you place an order. This hold, which is not an actual charge, ensures that funds are available for the transaction. It usually lasts until the payment is processed successfully or fails. If the order doesn’t go through, the hold is typically removed within 3-5 business days. For immediate removal, contact your bank.

How can I avoid payment scams?

To protect yourself from payment scams, follow these guidelines:

• Only conduct transactions on the Temu website or authorized partners.
• Avoid sending money through unreliable channels or to unknown parties.
• Be cautious of offers that promise large sums of money, loans, or credit cards.
• Do not share personal information or respond to unsolicited requests for your details.

What is Temu Credit?

Temu Credit refers to shopping credits that can be utilized for making purchases on Temu’s platform, whether through their app or website. You can earn these credits in various ways, including:

• Participating in themed events or promotional activities.
• Receiving credits as compensation for delayed deliveries.
• Opting for Temu Credit as a refund method for quicker processing (within 3 minutes) instead of returning funds to your original payment method.

How can I check my Temu Credit balance?

To view your Temu Credit balance, simply log in to your account on the Temu app or website and navigate to the “Credit balance” section on your account page.

What are the ways to earn Temu Credit?

You can obtain Temu Credit through several methods, such as:

• Participating in special events or promotional campaigns.
• Receiving compensation for late deliveries as part of our policy.
• Choosing Temu Credit for refunds, which allows you to get your refund in just 3 minutes instead of through your original payment method.

How do I apply Temu Credit to my order?

Your Temu Credit will be automatically used for eligible purchases during checkout. However, if you wish to modify or exclude your credit balance from a specific order, you can adjust the amount of credit before finalizing the checkout process.

Does Temu Credit have an expiration date?

No, Temu Credit does not expire. It remains valid indefinitely without any expiration date.

Can I withdraw cash from my Temu Credit?

Temu Credit is exclusively for use on Temu’s platform and cannot be redeemed for cash. If you need to switch your refund from Temu Credit to the original payment method, please refrain from using the refunded credit and contact customer service for assistance.

Is it possible to use Temu Credit with a coupon code?

Yes, you can apply Temu Credit along with a coupon code for additional savings.

Can Temu Credit be transferred to another account?

No, Temu Credit cannot be transferred between accounts. It is strictly non-transferrable.

Why does my Temu Credit balance appear lower than expected?

There are a few possible reasons for a reduced Temu Credit balance:

• Pending transactions might have already deducted credits, which will be reflected in your balance. Cancelling such orders will restore the credits to your account.
• Credits might be cancelled if there was a chargeback or transaction reversal for a refund previously issued as Temu Credit.

Why is my Temu Credit account suspended?

Your Temu Credit balance might be suspended for several reasons:

• You are disputing a payment, and the dispute is still under review.
• A financial institution has refunded the amount from a dispute, causing a temporary freeze.
• Your credit balance may be suspended for security reasons.

How do I redeem a coupon code?

During checkout, our system will automatically apply the best available coupon to maximize your savings. Note that only one coupon can be used per order. To manage your coupons:

• Go to your Temu account page on the app or website.
• Select “Coupon codes” to view unused, used, and expired coupons.
• To add a new coupon, enter it in the “Unused” tab and click “Apply.”

Where can I find discounts?

Discounts and promotions are regularly updated on the Temu app and website. Keep an eye on these platforms to ensure you don’t miss out on savings opportunities.

What should I do if my coupon code isn’t working?

There are several reasons a coupon code might not be functioning:

• The code might be incorrectly entered.
• The code may have expired.
• Minimum order requirements might not have been met.
• Another promo code might already be applied.

For more details, check your Temu account page under “Coupon codes” for information on your coupon status.

Can I get a new coupon if mine has expired?

If your coupon has expired, you can request a reissue within 30 days of its expiration by contacting us.

How can I stay updated on the latest promotions?

To stay informed about the latest promotions:

1. Log into your Temu app.
2. Tap the user avatar at the bottom of the screen.
3. Select “Settings” > “Contact Preferences.”
4. Ensure both “Push notification” and “Email subscription” settings are enabled for “Promotions.”

How can you avoid falling victim to spam and phishing scams?

It’s crucial to stay alert to avoid falling prey to spam messages and phishing scams that aim to steal your personal and financial details. Never respond to unsolicited messages or calls and avoid clicking on links in emails or texts from unknown sources. If you’re doubtful about the authenticity of a communication, report it immediately to us. For assistance, please contact our customer service team, who will thoroughly investigate any suspicious activity to keep your information secure.

What should you do if someone pretends to be a courier and asks for extra charges?

If you receive a request from an unknown party claiming to be a courier and asking for additional shipping fees, do not provide any information. Report this situation to us immediately for further investigation.

What steps should you take if a merchant outside Temu asks you to make payments through other channels?

Be cautious if you are approached by someone claiming to represent Temu and asking for payments through methods like QR codes, e-wallets, or wire transfers. Do not proceed with the transaction and report this to us to ensure your security.

How can you identify if you’ve been tricked into purchasing from a fake website?

If you end up making purchases or transactions on a website or app that closely resembles Temu but turns out to be fraudulent, especially if prompted by notifications of winning something, report the incident immediately. Your swift action helps in investigating and addressing such frauds.

What should you do if you receive messages from unknown numbers asking for personal information or offering unrequested refunds?

Messages from unknown numbers requesting personal details or offering refunds you didn’t ask for should be treated as suspicious. Do not share any information and report the communication to us for review.

How can you spot false job offers impersonating Temu?

Be wary of job advertisements claiming to be from Temu that offer unusually high income for minimal effort. Such offers often aim to collect personal information. Do not provide any personal details and report these ads to us.

What should you do if someone claiming to be from Temu proposes business cooperation?

If you are contacted by someone claiming to be an official from Temu proposing business deals, exercise caution. Verify the legitimacy of the proposal through official Temu channels before engaging.

How can you report suspicious activities related to Temu?

If you suspect any unusual activities or have privacy concerns related to Temu, you should report them promptly through our reporting channel at Temu’s Suspicious Report Page. Include details such as screenshots or links of the suspicious content.

How can you recognize and report fake Temu ads or accounts?

Fake Temu ads or accounts may use unauthorized logos or offer misleading deals. Authentic Temu communications will never ask for sensitive information through unofficial channels. Report any suspected fakes to us with relevant details and screenshots.

What actions should you take if you find unauthorized use of Temu’s content?

If you notice misuse of Temu’s content, such as unauthorized reproduction of product listings or branding, report it immediately through our designated reporting channel. Temu will take necessary actions, including legal measures, to address the infringement.

How can you identify and report financial fraud or scams?

Look out for unsolicited requests for payment details or offers that seem too good to be true. Report any suspicious financial activities to us with all relevant information, including transaction details and communications received.

When should you report suspicious activities, and why is it important?

Report suspicious activities as soon as you notice them via our secure reporting channel. Timely reporting allows us to take quick action to protect you and prevent potential issues from affecting others.

What are some tips for securing your Temu account and personal information?

• Use strong, unique passwords and change them regularly.
• Monitor your account for any unauthorized activity and update your security settings frequently.
• Avoid phishing attempts by being cautious of unsolicited emails or messages requesting personal information.

How does Temu protect your personal information?

Temu is dedicated to safeguarding your privacy through robust security measures and strict confidentiality practices. We use encryption, access control, and secure storage to protect your data and adhere to data protection regulations.

What certifications and security measures does Temu have in place?

Temu ensures user safety through various certifications and security practices, including:

• Payment Card Industry Data Security Standard (PCI DSS) compliance for secure transactions.
• Multi-Factor Authentication (MFA) for enhanced account protection.
• Engagement with HackerOne for proactive vulnerability management.

We also maintain transparency about our data usage and privacy practices, ensuring your information remains secure.

How can you forward scam emails with attachments to Temu?

To forward a scam email with an attachment, follow these steps:

1. Open your email client and locate the scam email.
2. Choose the option to forward the email.
3. Select “Forward as Attachment” and send it to reportphishing@temu.com.

This process helps us investigate and address phishing attempts effectively.

How can you recognize scam emails pretending to be from Temu?

Scam emails often request sensitive information or direct you to fake websites. Look out for:

• Requests for personal information like SSNs, credit card numbers, or passwords.
• Links to unfamiliar websites or attachments that Temu would not send.
• Grammatical errors or mismatched sender domains.

Always verify suspicious emails by visiting Temu’s official website directly and avoid interacting with dubious links or attachments.

What should you do if you receive suspicious SMS messages claiming to be from a courier?

Be cautious with SMS messages that prompt you to click on links or provide personal information. Verify the authenticity by:

• Checking the official courier’s website or contacting their customer service.
• Ignoring and deleting messages that ask for personal information or direct you to dubious sites.

Refer to specific courier guidelines to identify legitimate communications.

What certifications does Temu hold to ensure the security of user payments and information?

Temu has obtained several certifications and follows best practices for security, including:

• Compliance with Payment Card Industry Data Security Standard (PCI DSS).
• Participation in the Anti-Phishing Working Group (APWG).
• Adherence to international security standards and certification programs for various payment methods.

These measures ensure that your transactions and personal data are protected against fraud and misuse.

What are Temu’s shipping options?

Temu provides free standard shipping for large orders and free express shipping for purchases exceeding $129 USD. For detailed information about our shipping practices, please check our shipping information page.

What compensation does Temu offer for late deliveries?

For details on compensation due to late deliveries, please visit our late delivery compensation policy page.

Where can I find Temu’s privacy policy?

To review our privacy and cookie policies, please visit our privacy policy page.

What is Temu’s policy on returns and refunds?

Most items can be returned and refunded within 90 days from the purchase date. However, exceptions include:

• Clothing that has been worn, washed, damaged, or missing tags, packaging, or hygiene stickers, or part of an incomplete set.
• Items marked as non-returnable.
• Customized products.
• Some complimentary gifts.

The first return for every order is free. To request a return, visit the ‘Your Orders’ section on the Temu app or website to print a free return label. For more details, see our return and refund policy.

Where can I review Temu’s terms and conditions?

For information about Temu’s terms and conditions, including how to leave feedback, please refer to our Temu Community Guidelines page.

What is Temu’s policy on intellectual property?

We prioritize intellectual property rights and handle infringement reports promptly. To report copyright, trademark, or patent issues, please provide evidence and details through our IP Portal. More information is available on our intellectual property policy page.

How can I report a violation of intellectual property rights?

To report infringements, including copyright, trademark, or patent violations, submit proof of rights and preliminary evidence through our IP Portal. Learn more about our policy on intellectual property by visiting the provided link.

What is Temu’s price adjustment policy?

If the price of an item you purchased drops within 30 days of your purchase in the same region, Temu will refund the difference. Note that promotional, clearance, and unavailable items might not be eligible. Shipping fees are excluded from the adjustment. Temu reserves the right to modify or refuse price adjustments at its discretion. For more details, see our price adjustment policy.

How does Temu handle requests for information disclosure?

Temu carefully handles requests for disclosing personal information, only releasing records as legally required. For details on how we manage these requests, including contacting our team and legal requirements, visit our Guidelines for Law Enforcement. For legal inquiries, email us at legal@temu.com.

How can I provide feedback to Temu?

Your feedback is invaluable to us. To share your thoughts or suggestions, contact our customer service team via our website or the Temu app.

How can I collaborate with Temu?

We are excited about potential collaborations! If you are interested in:

• Affiliate Program: Earn up to $100,000 per month by joining our affiliate program. Register for more information.
• Influencer Program: If you have a strong social media presence, join our influencer program to receive free products and affiliate earnings. Register for more information.
• Campus Ambassadorship: U.S. university students can apply to become campus ambassadors. Apply for more information.

Interested in corporate sponsorships?

We are dedicated to supporting inclusive initiatives. For sponsorship requests, please email us at marketing@temu.com. We will review your request and respond as soon as possible.